Story reply automation

Answer replies to a story automatically, for any reply or a keyword

A reply to a story arrives in your inbox as a DM with the story attached. That makes it automatable through the same official messaging API as any other DM, and it is the warmest message an account receives, because the person chose to open a private conversation.

Story automation is available on the Pro and Agency plans.

Two ways to trigger

  • Any reply to a specific story. Post a story that asks for a reply, and answer every reply to it with what you promised.
  • A keyword across all stories. Match a word such as "price" or "link" on replies to any story, so a standing offer keeps working without a new automation per story.

Set it up

  1. Automations → New, choose the Story reply trigger.
  2. Choose the story, or leave it on all stories and set a keyword.
  3. Add a Send DM step. Keep the first message to one or two lines.
  4. Add a branch for replies that are not the keyword: a short thank-you and an Ask for a human step, so you reply personally.
  5. Turn it on.

Rules that apply

A story reply opens the standard 24-hour messaging window. You can reply freely inside it; after it closes you need the person to message again. Do not send follow-ups to people who never replied, and do not use a story reply as a reason to add someone to a broadcast list they did not opt into.